Returns, Refunds, Cancellations & Substitutions
Effective date: September 17, 2026
At Bloomin Designs Nursery, we want you to receive the correct plants in good condition and with the information needed to help them succeed. Because plants are living, perishable products, our policies differ from those used for ordinary retail merchandise.
This policy explains how we handle returns, refunds, cancellations, unavailable plants, and substitutions. Plant-condition and shipping-damage claims are also subject to our Live-Arrival Guarantee.
Quick Summary
- Shipping damage: Contact us within 24 hours of delivery.
- Other concerns about a plant’s arrival condition: Contact us within 48 hours of delivery.
- Photographs: Clear photographs may be required so we can evaluate the plant and packaging.
- Packaging: Please retain the shipping carton, packing materials, plant labels, and affected plants for at least seven days if we request an inspection.
- Change-of-mind returns: Generally not accepted for live plants.
- Substitutions: We will not send a materially different plant without your approval.
- Unavailable items: You may choose from the available options, including a refund when we cannot provide the ordered plant.
- Refund method: Approved monetary refunds are normally returned to the original payment method.
Returns of Live Plants
Because live plants are perishable and may be affected by transportation, handling, weather, watering, and environmental conditions, we generally do not accept live-plant returns simply because a customer changes their mind, ordered the wrong plant, or decides that the plant is not suitable for the intended location.
Please review the plant’s hardiness zone, light, moisture, mature size, and growing requirements before ordering. If you need help deciding whether a plant is appropriate, contact us before placing the order.
Do not ship a plant back to Bloomin Designs unless we have specifically authorized the return and provided instructions. An unauthorized return may be refused and may not qualify for a refund.
Nothing in this policy limits a return or remedy required by applicable law.
Plants Damaged During Shipping
If a plant or package arrives with obvious shipping damage, please contact us within 24 hours after delivery.
Please provide:
- Your name and order number
- The name and quantity of each affected plant
- A description of the problem
- A photograph of the complete plant
- Close-up photographs showing the damage
- A photograph of the shipping carton and packaging
- A photograph of the shipping label, when requested
Do not discard the plant, carton, packaging, or plant label while we are reviewing the claim. We may ask you to retain these materials for up to seven days so that we or the shipping carrier can inspect or document the damage.
Minor soil movement, a small number of broken stems or leaves, temporary wilting, or normal shipping stress does not always mean that a plant is unhealthy. We will evaluate the plant as a whole, including its crown, roots, stems, foliage, and expected seasonal condition.
See our Live-Arrival Guarantee for complete eligibility requirements and available remedies.
Other Plant-Condition Concerns
If you are dissatisfied with a plant’s condition for a reason other than obvious shipping damage, contact us within 48 hours after delivery.
Plants may naturally differ in height, branching, foliage, bloom stage, and seasonal appearance. Depending on the variety and time of year, a healthy plant may arrive dormant, recently trimmed, not in bloom, or with limited foliage.
Please send the same order information and photographs described above. Photographs allow us to determine whether the plant was damaged, seasonally dormant, experiencing temporary shipping stress, or needs immediate care.
Claims received after the applicable reporting period may not qualify under the Live-Arrival Guarantee. We will nevertheless consider whether another reasonable form of assistance is available.
Incorrect or Missing Items
If your order contains the wrong plant, an incorrect quantity, or a missing item, contact us within 48 hours after delivery.
Please include your order number and photographs of:
- The plants received
- Their plant labels
- The packing slip
- The shipping carton and label, if requested
When we confirm an error, we will provide an appropriate remedy, which may include shipment of the correct item, a replacement, store credit, or a refund.
You will not be charged additional product or standard shipping costs to correct an error made by Bloomin Designs Nursery.
Available Remedies
After reviewing an eligible claim, Bloomin Designs may offer one or more of the following remedies, depending on the circumstances and product availability:
- Plant-care instructions or assistance
- Replacement with the same plant
- A customer-approved substitute
- Store credit
- A partial refund when only part of the order or plant is affected
- A full refund for the affected item
- Refund of applicable shipping charges when required by law or appropriate under the circumstances
The available remedy may depend on the nature of the concern, supporting photographs, plant availability, season, weather, and whether safe reshipment is possible.
A remedy applies only to the affected plant or item unless the entire shipment is affected.
Replacement Plants
Replacement plants are subject to availability and safe shipping conditions. We may delay a replacement when extreme heat, freezing temperatures, carrier conditions, or crop readiness would create an unreasonable risk to the plant.
If the original plant is unavailable, we will contact you with the available options. We will not automatically send a materially different plant without your approval.
A replacement does not restart or extend coverage indefinitely. The replacement will be covered for its condition upon arrival under the Live-Arrival Guarantee then in effect.
Unavailable Plants and Substitutions
Live-plant availability can change because of crop conditions, quality inspections, weather, supplier availability, or agricultural restrictions.
If an ordered plant becomes unavailable before shipment, we may offer you:
- A later shipment date
- A comparable plant for your consideration
- Store credit
- A refund for the unavailable item
- Cancellation and refund of the affected portion of the order
You are never required to accept a substitute or store credit when Bloomin Designs cannot provide the product ordered.
We will describe a proposed substitute, including any significant differences in variety, color, mature size, or growing requirements. A materially different plant will be shipped only after you approve it.
If we cannot fulfill an item and cannot obtain your approval for an alternative, we may cancel that item and issue a refund to the original payment method.
Order Cancellations and Changes
Contact us as soon as possible if you need to cancel an order or change an item, quantity, or shipping address.
An order may be cancelled without charge if the cancellation request is received before the order enters picking, packing, or shipping preparation.
Once an order has been selected, inspected, packed, transferred to a shipping carrier, or otherwise entered final fulfillment, it may no longer be possible to cancel or change it.
Submitting a cancellation or change request does not guarantee that the request can be completed. We will confirm whether the order was successfully changed or cancelled.
An order that has already shipped cannot be cancelled. Delivery refusal does not automatically qualify the order for a refund.
Weather Holds and Shipping Delays
We may temporarily hold an order when extreme heat, freezing temperatures, severe weather, or carrier disruptions create a significant risk to the plants.
If a delay materially changes the shipment timing promised when you ordered, we will notify you and provide any cancellation or refund option required by applicable law.
If we determine that an order cannot be shipped, we will cancel the affected item and provide a full refund rather than requiring you to accept store credit.
Customer Address Errors and Undeliverable Packages
Customers are responsible for providing a complete and accurate delivery address.
Contact us immediately if an address correction is needed. We will attempt to make the change, but we cannot guarantee that an address can be changed after processing or shipment. If shipment is in transit, contact shipper with instructions.
Orders delayed, returned, lost, or damaged because of an incorrect or incomplete customer-provided address may not qualify for a free replacement or refund. If the package is returned to us and the plants remain in saleable condition, we will determine what refund or reshipment options are reasonably available.
Additional shipping charges may apply when the customer requests reshipment following an address error.
This section does not apply when Bloomin Designs or the shipping carrier caused the addressing or delivery error.
Failed or Refused Delivery
Please make reasonable arrangements to receive and promptly open a live-plant shipment.
Plants damaged because delivery was refused, the package was left unopened, or the carrier could not access the delivery location may not qualify under the Live-Arrival Guarantee.
If tracking information incorrectly reports delivery or a package appears lost, contact us promptly so that we can assist with a carrier investigation.
Refund Processing
When a monetary refund is approved, it will generally be issued to the original payment method.
Bloomin Designs will normally initiate an approved refund within five business days. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
Original shipping charges are not normally refundable when an order was correctly fulfilled and delivered, except where required by law or expressly approved as part of a claim.
Gift cards and store credits are not redeemable for cash except where required by law.
Events Not Normally Covered
Unless required by law or expressly covered by another written guarantee, refunds and free replacements are generally unavailable for:
- A change of mind after fulfillment begins
- Ordering the wrong plant, quantity, size, or color
- Failure to verify the appropriate hardiness zone or growing conditions
- Damage occurring after delivery
- Failure to unpack or care for plants promptly
- Improper planting, watering, drainage, fertilization, or chemical use
- Extreme weather after delivery
- Animal, deer, insect, or disease damage after delivery
- Normal dormancy or seasonal appearance
- Normal variation among living plants
- Failure to follow care instructions
- An incorrect or incomplete customer-provided address
- Plant loss occurring after the Live-Arrival Guarantee reporting period
We are still happy to provide reasonable plant-care guidance when a concern is not eligible for a refund or replacement.
How to Request Assistance
To request a cancellation, report a problem, or ask about a refund or substitution, contact us through our Contact Us page or at:
Bloomin Designs Nursery
Email: info at bloomindesigns.com
Telephone: 678-376-7987
Please include your name, order number, affected plant names, a description of the request, and any required photographs.
Relationship to Other Policies
This policy should be read together with our:
- Live-Arrival Guarantee
- Shipping Policy
- Ecommerce Terms and Conditions
- Privacy Policy
If this page and the Live-Arrival Guarantee appear to conflict regarding a plant-condition claim, the more specific Live-Arrival Guarantee provisions will govern, except where applicable law requires otherwise.