In the February 2008
issue of Garden Gate Magazine, the subject of plant guarantees was addressed
by Dave Whitinger of 'Dave's Garden' in an article entitled "The
Best and Worst Mail Order Nurseries" -
"Check
guarantees, substitutions and refunds. Make sure that the company
guarantees the plant to be true to name as well as healthy and viable
when it arrives. Nurseries can't be responsible for the health of the
plant once it's in your care. But if there are problems within the
first 48 hours, most companies will work with you to correct the
problem."
Dave Whitinger
|
I think Dave might be saying - most nurseries could not be expected to guarantee gardening skills, soil conditions, or Mother Nature, not even the neighborhood's dogs. We are not Lowes or Home Depot, we grow the plants, they are not a marketing strategy to get you in the store.
We can guarantee our plants to arrive at your doorstep healthy, viable, true to variety and labeled; no substitutions without your approval. If you think they may have been damaged during shipment or arrive in poor condition, we would like to know immediately. Within 48 hours of plant delivery, if there is any dissatisfaction, we will replace the plant or refund the purchase price. We are glad to provide any help we can beyond the first 48 hours, because we want you to visit again, just read our customer comments posted at Dave's Garden
Please keep in mind that some plants are shipped in a
dormant state. If a dormant plant fails to emerge, or if there is a problem related to a cultural factor, we will guarantee against such problems outside the 48 hour window. If you have a legitimate problem, let us know, customer satisfaction is one of our top priorities. Your plant appearance depends on its age, location, and the time
of year. Color, leaf shape and size, variegation, and other characteristics may
differ from our web site pictures based on conditions; and sometimes a
little water and daylight really helps a wilted plant after a trip, for more planting and care information click planting instructions. Our field grown and container perennials are state licensed and inspected to insure healthy plants (the government wants to help us).
We reserve the right to attempt to save plants by requesting the return of damaged or refused shipments, norcan we be held liable for any amount greater than the purchase price of the plant material in question.
Hard good products are usually drop-shipped to our customers directly from the manufacturer's factory or warehouse. Boxes less than 100 pounds are commonly shipped via UPS or FedEx Ground. Large orders and heavy or bulky products may be shipped by common carrier trucking lines. If you are not satisfied with something, please notify us within 3 days of receipt.
Hard Goods Return Policy:
- Please email returns@bloomindesigns.com and include your original order number, what product(s) you are returning, reason for the return and your name. We will give you an RMA number and a return address.
- Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
- Return the product using your preferred shipping method (or as directed) to the address you are provided. This may be our main office or to a distribution center.
- Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
- Please Note: unless the return or exchange is due to an error on our part, we cannot refund actual shipping and handling or gift wrap charges. In addition some of our items carry a restocking fee (up to 30%) which will be deducted from your return. We will issue a credit, less shipping / handling cost and any restocking fee, to the credit card used for the original purchase.
Return Of Damaged Goods Policy
- If boxes are visibly damaged, Refuse shipment and advise us immediately.
- In cases of concealed damage, maintain the original packaging and take pictures showing the damage upon arrival, as this could be of great help in getting reimbursed from the carrier. Notify us of concealed damage within 24 hours, as carriers have a cut off time after which they will not accept claims.
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