We can guarantee our plants to arrive at your doorstep healthy, viable, true to variety and labeled; no substitutions without your approval. If you think they may have been damaged during shipment or arrive in poor condition, we would like to know immediately. Within 48 hours of plant delivery, if there is any dissatisfaction, we will replace the plant or refund the purchase price. We are glad to provide any help we can beyond the first 48 hours, because we want you to visit again, just read our customer comments posted at Dave's Garden

Please keep in mind that some plants are shipped in a dormant state. If a dormant plant fails to emerge, or if there is a problem related to a cultural factor, we will guarantee against such problems outside the 48 hour window. If you have a legitimate problem, let us know, customer satisfaction is one of our top priorities. Your plant appearance depends on its age, location, and the time of year. Color, leaf shape and size, variegation, and other characteristics may differ from our web site pictures based on conditions; and sometimes a little water and daylight really helps a wilted plant after a trip, for more planting and care information click planting instructions. Our field grown and container perennials are state licensed and inspected to insure healthy plants (the government wants to help us). We reserve the right to attempt to save plants by requesting the return of damaged or refused shipments, norcan we be held liable for any amount greater than the purchase price of the plant material in question.

Hard good products are usually drop-shipped to our customers directly from the manufacturer's factory or warehouse. Boxes less than 100 pounds are commonly shipped via UPS or FedEx Ground. Large orders and heavy or bulky products may be shipped by common carrier trucking lines. If you are not satisfied with something, please notify us within 3 days of receipt.

Hard Goods Return Policy: - Please email returns@bloomindesigns.com and include your original order number, what product(s) you are returning, reason for the return and your name. We will give you an RMA number and a return address.
- Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
- Return the product using your preferred shipping method (or as directed) to the address you are provided. This may be our main office or to a distribution center.
- Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
- Please Note: unless the return or exchange is due to an error on our part, we cannot refund actual shipping and handling or gift wrap charges. In addition some of our items carry a restocking fee (up to 30%) which will be deducted from your return. We will issue a credit, less shipping / handling cost and any restocking fee, to the credit card used for the original purchase.

Return Of Damaged Goods Policy - If boxes are visibly damaged, Refuse shipment and advise us immediately.
- In cases of concealed damage, maintain the original packaging and take pictures showing the damage upon arrival, as this could be of great help in getting reimbursed from the carrier. Notify us of concealed damage within 24 hours, as carriers have a cut off time after which they will not accept claims.

We attempt to ship plants as soon as possible. At minimum, orders placed by 12:00 pm ET on Wednesday, unless requested otherwise, are usually shipped the following Monday or Tuesday; subject to availability, weather and backlog. Orders ten pounds or less are typically shipped USPS Priority Mail; larger packages via UPS Ground. Check here for Quantity purchases

Many plants are shipped year round. Some bareroot perennials are not shipped during summer months. In the event of excessive weather conditions, we may also limit shipment of certain plants from mid-June through mid-August.

Substitutions: If an item you order is unavailable or does not meet our quality standards, we will contact you prior to sending a substitution. Please include an email address, or telephone number.

Click here to view customer comments posted at Dave's Garden on

Shipping charges:
Shipping charges for most plants, plant multiple groups and Flats (of 18 to 72 plants count as 1 item):
gray states - $6.00 for the first item plus $1.00 for each additional item,
red states - $6.40 for the first item plus $1.40 for each additional item,
blue states- $6.60 for the first item plus $1.60 for each additional item,
unless an additional amount is noted (for example base rose rate is $2.00, instead of $1.00).

Hardgood products are typically shipped FedEx or UPS Ground within 3 to 14 days, often direct from the manufacturer. Shipping costs are calculated via the Shopping Cart based on the product and destination.

We guarantee our plants to arrive at your doorstep healthy, viable, true to variety and labeled; no substitutions without your approval. Plant are carefully identified, packaged and shipped. Many are shipped bare root and should be unpacked immediately, and either potted or planted. Planting Instructions .

Plants are reserved upon payment. A projected availability date is often noted if a plant is not currently available for sale. We only accept orders for and ship mature plants, unless otherwise noted or agreed to.

If you would like a shipment during the months of November through February, please request a ship date when you order. Unless an earlier ship date is confirmed, we will use the below shipping schedule chart as a guide for first ship dates of bare root plants to the respective Zones.

Zone	Estimated First Ship Dates
9	Mid March
8	Mid to Late March
7	Early April
6	Early to Mid April
5	Mid April
4	Mid to Late April
3	Late April - Early May

* The type of plant you order, or the weather in our area, or yours, may affect the anticipated shipping schedule;
** Flats, Elles, potted plants and bare root roses may be shipped up to 30 days earlier than the above dates;
*** Did we mention Mother Nature may effect the shipping schedule?

Click here for zone map

Click here for frost map