We can guarantee our plants to arrive at your doorstep healthy, viable, true to variety and labeled; no substitutions without your approval. If you think they may have been damaged during shipment or arrive in poor condition, we would like to know immediately. Within 48 hours of plant delivery, if there is any dissatisfaction, we will replace the plant or refund the purchase price. We are glad to provide any help we can beyond the
first 48 hours, because we want you to visit again, just read our customer
comments posted at Dave's Garden
Please keep in mind that some plants are shipped in a
dormant state. If a dormant plant fails to emerge, or if there is a problem
related to a cultural factor, we will guarantee against such problems outside
the 48 hour window. If you have a legitimate problem, let us know, customer
satisfaction is one of our top priorities. Your plant appearance depends on its
age, location, and the time of year. Color, leaf shape and size, variegation,
and other characteristics may differ from our web site pictures based on
conditions; and sometimes a little water and daylight really helps a wilted
plant after a trip, for more planting and care information click planting instructions. Our field grown and
container perennials are state licensed and inspected to insure healthy plants
(the government wants to help us). We reserve the right to attempt to save
plants by requesting the return of damaged or refused shipments, norcan we be
held liable for any amount greater than the purchase price of the plant material
in question. Please provide (2) weeks notice for change or cancellation requests, otherwise restocking fees may apply.
Hard good products are usually drop-shipped to our customers directly from the manufacturer's factory or warehouse. Boxes less than 100 pounds are commonly shipped via UPS or FedEx Ground. Large orders and heavy or bulky products may be shipped by common carrier trucking lines. If you are not satisfied with something, please notify us within 3 days of receipt.
Hard Goods Return Policy:
- Please email email@example.com and include your original order number, what product(s) you are returning, reason for the return and your name. We will give you an RMA number and a return address.
- Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
- Return the product using your preferred shipping method (or as directed) to the address you are provided. This may be our main office or to a distribution center.
- Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
- Please Note: unless the return or exchange is due to
an error on our part, we cannot refund actual shipping and handling or gift wrap
charges. In addition some of our items carry a restocking fee (up to 30%) which
will be deducted from your return. We will issue a credit, less shipping /
handling cost and any restocking fee, to the credit card used for the original
Return Of Damaged Goods Policy
- If boxes are visibly damaged, Refuse shipment and advise us immediately.
- In cases of concealed damage, maintain the original packaging and take pictures showing the damage upon arrival, as this could be of great help in getting reimbursed from the carrier. Notify us of concealed damage within 24 hours, as carriers have a cut off time after which they will not accept claims.
Plants are reserved upon payment. American Express, Discover, MasterCard,
Visa and PayPal accepted.
Please mail Checks and Money Orders to:
Bloomin Designs Nursery
558 Auburn Road
Auburn, GA 30011
We ship many plants year round. If you would like a plant shipment during the months of November through February please request a ship date when you order. Click here for Bulk and Flats Availability List.
Unless an earlier ship date is confirmed , plant shipments will start in February by zone (see below).
Substitutions: If an
item you order is unavailable
does not meet our quality standards, we will contact you prior to sending
a substitution. Please include an email address, or telephone number.
for most plants, plant multiple groups and Flats (of 18 to 72 plants count as 1 item):
gray states - $6.00 for the first item plus $1.00 for each additional item,
red states - $6.40 for the first item plus $1.40 for each additional item,
blue states- $6.60 for the first item plus $1.60 for each additional item,
unless an additional amount is noted (for example base rose rate is $2.00, instead of $1.00).
Hardgood products are typically shipped
FedEx or UPS Ground within 3 to 14 days, often direct from the manufacturer. If
different than the above, Shipping costs are calculated via the Shopping Cart
based on the product and destination.
We guarantee our plants to arrive at your doorstep
healthy, viable, true to variety and labeled (Returns
Policies).; no substitutions without your approval.
Plant are carefully identified, packaged and
shipped. For care upon arrival, click Planting Instructions
Plants are reserved upon
payment. A projected availability date is often noted if a plant is not
currently available for sale on the Bulk
and Flats Availability List
. We only accept
orders for and ship mature plants, unless otherwise noted or agreed to.
If you would like a shipment during the months of November through
February, please request a ship date when you order. Unless an earlier
ship date is confirmed, we will use the below shipping schedule chart
as a guide for first ship dates of bare root plants to the respective Zones.
Unless you request a specific ship
date, the following chart is our first ship date guide for most bare root plants.
|Zone||Estimated First BareRoot Ship Dates|
|8||Mid to Late March|
|6||Early to Mid April|
|4||Mid to Late April|
|3||Late April - Early May|
* The type of plant you order, or the weather
in our area, or yours, may affect the anticipated shipping schedule;
** Flats, Elles, potted plants and bare root roses may be shipped up to 30 days earlier than the above dates;
*** Did we
mention Mother Nature may effect the shipping schedule?
For questions regarding proper planting times for your area of the country -
Your satisfaction is very important to us. If, for any reason, you are
not satisfied with any part of the process, please contact us.
Frequently Asked Questions
Most Frequent Questions
Q: What is the different between a daylily and a garden lily?
A: Garden lilies grow from bulbs, whereas daylilies grow from crowns. Daylilies have many leaves that grow out from the crown, but garden lilies generally have one shoot with leaves on it that grows from the bulb.
Q: What size plants do you ship?
A: Plants may be shipped in small containers, in flats / trays of containers, or bare root. The term bareroot means plants have no soil and little or no top growth. Most bare root plants shipped are growing in one gallon containers or in the field. When we receive your order, we hand select the best available container or field grown plants from our inventory. A number of the web site pictures are of plants in containers ready for shipment.