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The Most Frequent Questions
What is the different between a
daylily and a garden lily?
Garden
lilies grow from bulbs, whereas daylilies grow from crowns. Daylilies have many
leaves that grow out from the crown, but garden lilies generally have one shoot
with leaves on it that grows from the bulb. Click here for more information about
daylilies.
What size plants do you ship?
Plants may be shipped in small containers, typically quarts or flats / trays of 4-inch containers, or bare root. The term bareroot means plants have no soil and little or no top growth.
Most bare root plants shipped are growing in one gallon containers or in the field.
When we receive your order, we hand select the best available container or field
grown plants from our inventory. A number of the web site pictures are of plants
in containers ready for shipment.
How long will it take plants to reach full
size?
It depends on the variety.
Plants like daylilies are not shipped until they have bloomed at least once,
however it may take some blue hostas several years to reach mature size,
especially if the mature size is 4 feet.
We feel that larger bare root
plants make an instant impact in your garden!
Our customers tell us that our perennial plants are bigger
than other mail order nurseries. We trust you will think so too. You
can see what customers have said about us and our plants at Daves Garden by
clicking on the 
When will the plants
flower?
Depends on the season you receive your plant and how or where it is planted. If ordered before their bloom season, they often bloom the first year. Most perennials will not be truly outstanding until their second year, they will be busy settling-in their first year to flower at their fullest.
Why are plants shipped
bare root?
The added
weight to ship a large pot, plus various state quarantine restrictions make
shipping potted plants expensive. The first thing to do with new bare root plants is to stick the roots in a bucket of water for up to an hour. If you do not plant them soon, repeat this everyday or so. Try not to soak above the crowns.
What is your guarantee?
Our plants are guaranteed to arrive healthy and
true-to-variety. If there is a problem, please notify us within 7 days of
arrival. If you are not satisfied, we will replace or refund them immediately. However, if you are unhappy with the plants at any time, please let us know, because we want you to 1) order us from us again, and 2) to tell your friends to order from us.If you have not ordered from us before -
you can guarantee purchases with buySAFE and its surety partners
for up to $25,000. For more information, click on the buySAFE logo
located on the web site side bar. There is a charge for the guarantee and we do
not, nor would our regular customers, recommend that you buy it. But, if you
like insurance, the cost is 3% of the sale price. Sound crazy that we offer it,
but do not recommend it??? We completed the approval process, continue the
ongoing monitoring procedures, and offer it because of the comfort it may
provide first time customers that companies like Liberty Mutual and Travelers
will vouch for our reputation, experience, financial stability, and ability to
honor our commitments.
What about a
bonus?
We generally do not try to tempt
you with a bonus approach, but we do like to share. Occasionally we will offer a
specific bonus. Most of the time any bonus will be at our discretion and based
on the order - it may be extra of the same plant or a companion plant. Since we
do not require a minimum order amount, small orders may not receive a bonus.
How can I correct my email address on your subscription
service?
Just subscribe again. Undeliverable addresses are
automatically deleted. Click
here to subscribe.
What is your privacy
policy?
We
use your information to complete your order and email address (if you subscribe)
to send occasional new plant update and special offers. This year we have sent
three emails to our subscribers, but we hope to increase that number a little
next year. If you request that your email address be removed from our list, we
do so immediately. We never sell or share email addresses or any other personal
information. If you use PayPal, any information you provide is subject to their
privacy policy.
Click here
for more details.
How do I
contact you with additional questions?
If
you have any other questions, the best way to contact us is by email to mike at bloomindesigns.com. Please make sure your
subject line is specific so that it is not rejected as spam. You can also try to
contact us by phone at (678)376-7987, if we are busy in the nursery leave a
message and we will return your call ASAP. Click here
for more information.
Please note if you are contacting us about a past or
present order - include your name and order number (or city, state). If asking
plant questions, we need to know your state and zone so we can tailor our advice
accordingly.
Are all the
plants offered on the web site?
No,
but a majority are listed. You are welcome to contact us if you don't see a
variety you are looking for - we may have a limited supply available.
What is a
Perennial?
A perennial is a plant that will
live multiple growing seasons, unlike an annual which grows, sets seed, and dies
all in one season. Their flowering time is not typically as long as an annual
because the plant must gather enough strength survive the winter.
Every perennial on our site should have a recommended
hardiness range indicated. Please keep your zone in mind if you want your
perennial to last more than one year. Due to so many climate planting
zones you can not expect your garden to look like
the picture in the magazine if the conditions are not similar.
What are hardiness zones?
These
relate to the temperature ranges that a particular plant can survive in.
In the USA, a map has been drawn showing which regions fall into each
temperature range, to make it easy to see if a particular plant is
suitable to grow in your area. Click
here for zone map.
What plants will
do well in my zone?
Product information includes recommended zones on plants
web pages. Please treat hardiness zone ratings on perennials as a best guess,
but only a guess. Many factors influence plant survivability: reliable snow
cover, wind swept location, proximity of structures, and depth of soil, just to
name a few.
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Questions About Ordering
Is there a
minimum amount for an order?
No
minimum. We have considered minimums,
but know you might want to check us out first or might not need that many plants
to complete your garden.
Can I order at
wholesale prices?
Discounts are available for some plants with a minimum, as
noted, per variety. Discount prices are not available on all items. Click here for larger orders, or contact us.
If you live in Georgia or pick up the
plants, and do not provide a sales tax exemption number, sales tax will
apply.
How do I
order?
Orders can be placed online, by telephone, by mail, by
email, and by fax. Click here for more information.
How do I make
payment?
Payment can be made by personal check, money order, PayPal
or credit card. We accept Visa, MasterCard, Discover, and American Express.
Our service providers are dedicated to ensuring that all
online transactions are secure by incorporating strong cryptography, secure
socket layers (SSL) and best of breed information handling to safeguard your
information, which means - information you enter is transmitted across the
internet in an encrypted (scrambled) form, then decoded when it gets to
us.
How do I order
online?
24
hours a day, 7 days a week browse through our online store
Click
through the categories until you find an item you would like to see in more
detail. Click on this item to view more information and a larger image.
If
you want to select a product, click the add to
cart icon. This item will then be held in your cart until you are ready to
go to the checkout. You can amend the contents of your cart at any time by
changing the quantity or clicking on the appropriate icon.
When
you have finished, select Cart from the menu
bar. Confirm the contents of your order and click the checkout button. Enter
your payment and delivery details. Click here for more details
You
will receive an order confirmation if you provided an email address
How do I order by
fax?
1. Proceed as above for the online process, but instead of
completing the checkout process, print the shopping cart from the website, and
write your credit card or payment information on the form, or
2. Print out and complete a fax form. Click here for a fax order form
Fax
to (770) 963-1291
Whether you have placed an order online, by telephone, by
mail or fax, you will be sent an order confirmation if you include an email
address.
How do I order by
mail?
1. Proceed as above for the online process, but instead of
completing the checkout process, print the shopping cart from the website, and
write your credit card or payment information on the form, or
2. Print out and complete a mail order form. Click here for a mail order form
Mail to
Bloomin Designs Nursery
558 Auburn
Rd
Auburn,
GA
30011
How do I order by
telephone?
Please contact us at (678) 376-7987 with your order,
shipping information and payment method. If we are busy in the nursery leave
your order, contact and payment information, or a message and we will return
your call ASAP. Please have in hand the goods that you wish to purchase and
method of payment information.
How do I order by
email?
Email
us at info@bloomindesigns.com with
your order, shipping information and payment method. If you are paying by credit
card, we recommend you send a separate email with the credit card expiration
date.
Do you require
prepayment?
Yes,
we require prepayment on all orders. If you pay by check your order items will
be reserved and shipped after the check clears.
May I pay via
Western
Union, money order, or
cash?
We do not accept payments via Western Union and do not give
out our bank information. We are happy to accept your money orders (please
see above for instructions on how to order via mail). We accept cash but
do not recommend mailing it. If you send cash please wrap it discreetly in
a security envelope, doing so is at your own risk.
How do I
use PayPal to pay for my order?
During the online checkout process simply click on PayPal
as the payment option.
If you fax, email, mail or telephone your order, our PayPal
account is paypal@bloomindesigns.com
Not familiar with PayPal? Go to: http://www.paypal.com . It allows you to place
orders online, even if you don't have a credit card.
What happens after I
order?
If
you provided an email address, you will receive a confirmation email when the
order is entered and a shipping confirmation email, including tracking number,
when the order is shipped.
What if
the plants I ordered are out of stock?
We do
not substitute without permission, and attempt to maintain a conservative
inventory count in the online store to prevent accepting payment if we do not
have plants in stock. If we are
out of stock, with your permission, we will send a substitute, place your
request on back order, issue a refund or credit.
Can I change an
existing order?
Yes, you can always change an
existing order. By adding to an existing order before it is shipped, you will
not need to pay the minimum shipping charge twice. You may send your
changes via email or telephone us. If you are contacting us about an order
change, please include your order number. You will receive a confirmation
reflecting the changes, if an email address has been provided.
If I cancel
an order, do I have to pay any fees?
If your order
has not been shipped, no fees will be applied.
Do you have a
catalog?
No,
we do not offer a printed catalog. All our information is online, and this helps
us keep our prices low. However, we are working on a printable online
catalog.
Why are
some items not available on the web site?
Some
items may be grown as a special order for a nursery customer, grown in limited
quantities, or not easily shipped bare root. Also, if we do not anticipate a
plant to be available for most of the shipping season, we normally do not list
the plant on the web site.
Can a gift be sent
to a friend?
We
offer gift certificates for giving anytime. Click
here for details.
If
you would like to select the gift perennial(s), complete the Ship To information during checkout process
accordingly. During the checkout process, reference any information or notes you
would like us to include in the Notes section provided during checkout. Your
special message can be included on the packing slip. All shipments include
a shipping packing slip listing the enclosed items (without prices), and
general planting instructions. Email or telephone us if you have any questions.
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Questions About Shipping
How will plants be
shipped?
We
ship US Postal Service Priority Mail or UPS, which takes 2 to 3 days to arrive to most
continental US destinations. Shipments to the west coast may take an additional
day.
If an email address is provided,
the shipment tracking number will be included in the email confirmation sent at
shipment.
How much is
shipping?
Shipping charges
gray states - $6.00 for the first item
plus $1.00 for each additional item,
red states
- $6.40 for
the first item plus $1.40 for each additional item,
blue states - $6.60 for the first item plus $1.60 for
each additional item,
unless an additional amount is
also noted (for example base rose rate is $2.00). We could choose a
cheaper shipping method, spend less time carefully preparing your plants for
shipment and lose less money to ensure that your plants arrive safely, but our
accountant would not sign off on our delivery guarantee statement.
How soon will
my plants be shipped?
Paid orders placed by 12:00 pm on Friday, as a general rule of thumb, will be shipped the
following Monday or Tuesday, subject to weather and backlog. Orders received in
March, April and May can anticipate a one to two week delay due to
volume. Special
shipping information or dates should be referenced in the Notes section provided
during the Checkout process. Subject to hardiness zone, orders are shipped in
the sequence received.
When is your shipping
season?
We start shipping most plants in mid to late March,
depending on the weather. We stop digging and shipping field grown plants late
October to mid November. Plants grown in containers may be available
through the winter for shipment to warmer zones or customer
pick up. Contact us for any special shipping requests or
times.
Weather conditions
or plant type may affect the anticipated shipping schedule. All plants may not
be available until mid April, depending on the weather. Unless requested
otherwise, an order will be held until all plants are available. Plant orders
shipped at different times or to multiple addresses will be subject to
additional shipping charges.
Due to hot weather conditions, we may limit shipment of any
plant items mid June through mid August.
How early in
the spring / late in the fall can I plant?
Perennials are able to handle frost to a light freeze and
recover. However, it is best to plant after the worst threats of bad weather are
past.
The
plants should be in the ground 4 to 6 weeks before your first frost.
Can I
request a specific shipping time?
Yes,
you may select the week of arrival.
Do you ship
outside the continental US or
internationally?
Usually no. Subject to review we can ship to other
countries, but cannot not assume custom or delivery risks.
My plants
just arrived. What should I do now?
You should
unpack the plants, and remove any packing material. Place the plants in a shady
spot, and water thoroughly. Place bare root plants in a bucket of water for up
to an hour. If you do not plant them soon, repeat this everyday or so. Try not
to soak above the crowns.
If
wilted when they arrive they should perk up after soaking. Click here for
additional Planting Information.
Questions About the Nursery and the web
site
Where is the
nursery?
The
nursery is next to our home in metro Atlanta. We are located about half way
between Atlanta and Athens, in eastern Gwinnett County, and about 8 miles east
of The Mall of Georgia. Click here for a
map.
When is the nursery
open?
Click
here for Open House dates / information.
Except for Open
House dates, please call (678-376-7987) before you come, as there are just a
couple of us -
-
on Monday and Tuesday we are
digging, cleaning and packing plants for shipment,
-
Wednesday through Friday,
hopefully, we are making deliveries to our local nursery customers,
-
in between, we are planting,
fertilizing, watering, weeding, etc. (most of the computer and paperwork is
done at night),
-
weekends are usually spent
getting ready for or doing the above,
-
Fridays and Saturday are the best days to visit if you
want the 25 cent tour, Click here for a picture tour.
and this is our home, so if you would like to visit or
pickup plants, please do, but please call first to schedule an appointment.
Do you
sell anything besides what is on the web
site?
Yes,
we often have other types of perennials available in limited quantities, and in
the spring we have various annual planters and baskets. There may be special prices on select container
plants and some plants are available in 3 gallon containers, so when you visit
be sure to ask.
How do we
get so many new varieties each year?
We
have an excellent long-standing relationship with breeders, hybridizers and
growers in the US and Holland. We are constantly in touch
with them and are often asked to test plants for our area.
Why are you called Bloomin Designs
Nursery?
Bloomin Designs
was initially a flower garden design and installation company. The nursery was
started by taking plants from our gardens for our own designs, and eventually
growing them in containers for local wholesale and retail nurseries. As our
daylily and hosta fields increased, we decided to open our gardens to the public
via the internet.
How long have
you been in business?
Linda managed a nursery that grows annuals and perennials
for commercial accounts in the early 1990s. In the mid 1990s, we started
installing flower gardens. The nursery started selling plants 1997. Our internet
business started in 2003.
Can I have permission to reprint photos or information
from your website?
Webmasters have permission to reprint information from our
website to their website or in their newsletter - provided a live link is
included back to this site. Please let us know if you have any questions on how
to link to your site.
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